COOKIES POLICY

Effective Date: Sep 26, 2025

This Cookies Policy explains how LUMIACRYSTAL (we, our, us) uses cookies and similar technologies on our website. By using our site, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to website owners.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website. They enable core functions such as secure checkout, page navigation, and access to account areas. Without them, our site cannot function properly.

Performance & Analytics Cookies

These cookies collect anonymous information about how visitors use our website (such as most visited pages, error reports). This helps us improve site performance and usability.

Functional Cookies

These cookies allow the website to remember your preferences, such as language settings, location, or saved cart items, to provide a more personalised experience.

Advertising & Marketing Cookies

These cookies may track browsing habits to deliver relevant advertisements and measure the effectiveness of marketing campaigns. They may be placed by us or third-party partners (such as Google or Facebook).

3. Third-Party Cookies

We may use third-party services (such as Google Analytics, Meta Pixel) that place cookies on your device. These third parties may collect and process data in accordance with their own privacy policies.

4. Managing Cookies

You have control over cookies:

  • You can accept or reject non-essential cookies when visiting our website.
  • You can adjust your browser settings to block or delete cookies.

Please note that disabling cookies may affect certain site functionalities, such as checkout or personalised features.

5. Data Collected Through Cookies

Cookies may collect the following data:

  • Device information (browser type, operating system, screen resolution).
  • IP address and approximate location.
  • Browsing behaviour (pages visited, time spent, actions taken).

This data is generally used in aggregated, anonymous form, but may sometimes be linked to identifiable information when combined with account data (such as for order tracking or personalisation).

6. Consent to Cookies

When you first visit our website, you will see a cookies banner asking you to accept or manage cookies. By continuing to use our site after selecting your preferences, you consent to our use of cookies in accordance with this policy.

7. Updates to This Policy

We may update this Cookies Policy from time to time. Updates will be published on this page with the revised effective date.

8. Contact Us

If you have any questions about our use of cookies, please contact us:

Email: contact@lumiacrystal.com

Address: 55 Hill Road, Sydney, 2127

ABN: 82690869044