PRIVACY POLICY

We may collect the following types of personal information:

• Identity details: name, email address, phone number, billing and shipping address.
• Transaction details: purchase history, payment information (processed securely by third-party payment providers).
• Website usage data: IP address, browser type, device information, and cookies for analytics and site performance.
• Optional information: account preferences, communication subscriptions, and customer feedback.

We only collect information necessary for our business operations and services.

We may collect information directly from you when you:

• Place an order or create an account on our website.
• Contact us via email, phone, or online forms.
• Subscribe to our newsletter or marketing communications.
• Interact with our website through cookies or analytics tools.

We may also collect information from third-party service providers (e.g., payment gateways, shipping carriers) to complete your transactions.

We use your personal information to:

• Process and deliver your orders.
• Provide customer support and respond to enquiries.
• Improve our website, products, and services.
• Send you updates, promotions, or newsletters (if you have opted in).
• Comply with legal obligations under Australian law.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails.

We do not sell or trade your personal information. We may share your information with trusted third parties, including:

• Payment processors (e.g., PayPal, Stripe).
• Shipping and logistics partners.
• IT service providers (e.g., website hosting, analytics).
• Legal or regulatory authorities, if required by law.

Where personal data is stored overseas (e.g., cloud services), we will take reasonable steps to ensure compliance with the APPs.

We take reasonable steps to protect your personal information against loss, misuse, or unauthorized access. This includes secure servers, encryption where appropriate, and restricted access to personal data.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under the Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections if the information is inaccurate, outdated, or incomplete.

Requests can be made by contacting us (see Section 9). We will respond within a reasonable timeframe, in line with APP requirements.

Our website uses cookies and similar technologies to:

• Improve user experience and navigation.
• Analyse site performance and traffic.
• Deliver relevant marketing content.

You can manage or disable cookies in your browser settings, though some website features may not function properly without them.

If you have any questions about this Privacy Policy or wish to exercise your rights under the Privacy Act 1988, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.