TERMS OF SERVICE — AUSTRALIA

Effective Date: Sep 26, 2025

Welcome to LUMIACRYSTAL. These Terms of Service (Terms) govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to comply with these Terms and with all applicable laws of Australia, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

1. General Use

This website is provided for personal, non-commercial use. You agree not to misuse our site or services, interfere with their operation, or attempt unauthorized access.

2. Purchases & Payments

  • All prices are displayed in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST), unless otherwise stated.
  • We reserve the right to change prices without notice.
  • Orders are confirmed once payment has been received in full.
  • LUMIACRYSTAL reserves the right to refuse or cancel an order due to stock unavailability, pricing errors, or suspected fraudulent activity.

3. Shipping & Delivery

  • We will take reasonable steps to ensure timely delivery. However, delivery times may vary depending on your location and factors beyond our control (Public Holiday, Postal, adverse weather conditions or Courier delays).
  • Title and risk in the products pass to you upon delivery.

4. Returns, Refunds & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For details on returns and refunds, please see our Returns Policy, which forms part of these Terms.

5. Product Disclaimer

  • Crystals are natural products and may vary in size, shape, and colour. Such variations are not considered defects.
  • Any descriptions of metaphysical or healing properties are based on traditional beliefs and cultural practices. They are not intended as medical advice and should not replace consultation with qualified healthcare professionals.

6. Intellectual Property

All website content, including but not limited to text, images, designs, and logos, is the property of LUMIACRYSTAL or its licensors. You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

7. Limitation of Liability

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

To the fullest extent permitted by law, LUMIACRYSTAL's liability is limited to:

  • the replacement of goods or the supply of equivalent goods,
  • the repair of goods, or
  • the payment of the cost of having the goods replaced or repaired.

LUMIACRYSTAL is not liable for indirect, incidental, or consequential loss arising out of your use of our products or website.

8. Privacy

Your personal information will be collected and handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our website, you consent to such collection and use.

9. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website will constitute acceptance of the updated Terms.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the Commonwealth of Australia and the state of New South Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of that state.

11. Contact Us

For questions regarding these Terms, please contact us:

Email: contact@lumiacrystal.com

Address: 55 Hill Road, Sydney, 2127

ABN: 82690869044